- Shipping
- Returns
- Payments
- Why Us?
Vape Myst operates a SAME DAY DISPATCH service on all orders placed before 3:00pm
UK Mainland
All orders to the UK mainland are sent by either Royal Mail First Class or Royal Mail Second Class (FREE Delivery option) with an additional option for Royal Mail Saturday Delivery (Signed for)
The various delivery options and prices available at check-out are:
Royal Mail 1st class Signed for
1 to 2 days, usually next day but not guaranteed. Deliveries made Monday to Saturday, excluding Bank Holidays
£4.95
Royal Mail 2nd class Signed for
2 to 3 days, Deliveries made Monday to Saturday, excluding Bank Holidays
£3.95 for orders under £30
FREE on orders over £30
Royal Mail Special Delivery Guaranteed by 1pm with Saturday Guarantee
For guaranteed delivery on Saturday, the order must be completed before 3:00pm on Friday and Royal Mail Special Delivery Guaranteed Pre 1pm Saturday chosen
£6.99
International Delivery
We deliver throughout Europe, with a flat rate of £9.99
PLEASE NOTE
On the odd occasions stock control can have an overlap between the online business and our shops, and in the rare instances we can sometimes run out of stock before the online shop is updated, if this does happen we will notify you straight away, and make sure your product is dispatched as priority as soon as new stock is in, which is generally within 24 to 48 hours due to multiple weekly re-stocks.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vapemyst.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vapemyst.com and send your item to: Vape Myst, 113 Welland Road, Dogsthorpe, Peterborough, PE1 3SJ.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Vape Myst, 113 Welland Road, Dogsthorpe, Peterborough, PE1 3SJ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Safe & Secure Payments with SagePay
Vape Myst uses SagePay in combination with Worldpay, which encrypts all your payments to ensure that all of your payment details are secure. We also accept PayPal through SagePay and also direct with PayPal Express Checkout which again ensures that your payments are 100% safe to us.
No payment details are kept by Vape Myst at any time.
For more information on our secure payments please feel free to contact us at info@vapemyst.com we will be glad to answer any questions you may have.
NO CLONE POLICY
Vape Myst will never ever sell clones, or inferior hardware, juices or any related product. ALL of our products are 100% genuine either direct from the manufacturer or from reputable wholesalers.
NO QUIBBLE RETURNS (see returns policy)
On the very rare occasion we have a return, we deal with it straight away, no fuss whatsoever!
FAMILY RUN
We are a family run business, that genuinely respects and values our customers, whether an online customer or shop customer everyone is treated the same, with fantastic service, great value and huge variety.